Loop Returns & Exchanges is a well-known post-purchase platform, but its paid plans start at $155/month, according to its Shopify App Store listing. For stores that want organized claims management without that price jump, Claimify is a lower-cost option built around returns, refunds, exchanges and warranty claims.
Key takeaways
- Loop's paid plans start at $155/month, with a $340/month Advanced plan.
- Claimify's plans run from $9 to $49/month.
- Loop includes order tracking and order editing, which Claimify does not list.
- Claimify adds warranty claims in the same dashboard as returns and exchanges, which Loop's listing does not mention.
Why merchants look for a Loop Returns alternative
Price jump
Loop's Checkout+ plan is free, but its next plan starts at $155/month, well above many claims apps.
More than you may need
Loop bundles order tracking, order editing and fraud prevention alongside returns, which is more surface area than a store focused only on claims may want.
No warranty claims listed
Loop's listing covers returns, exchanges and tracking. Warranty claims are not listed as a feature.
What Claimify gives you instead
| Claimify | Loop Returns & Exchanges | |
|---|---|---|
| Starting paid price | $9/month | $155/month (Essential plan) |
| Returns and exchanges | Yes | Yes |
| Warranty claims | Yes | Not listed |
| Order tracking pages | Not listed | Yes |
| Order editing | Not listed | Yes |
| Self-service customer portal | Yes | Yes |
| Auto-approval rules | Plus and Business plans | Automated approvals listed |
| Free trial | 3 days | Free Checkout+ plan available |
| Rating (reviews) | 5.0 (7 reviews) | 4.6 (443 reviews) |
Details are based on the public Shopify App Store listings at the time of writing.
How to move to a lighter claims setup
- Install ClaimifyStart the free trial from the Shopify App Store.
- Recreate your claim reasonsSet up the returns, refunds, exchanges and warranty reasons your store already uses.
- Set validation and auto-approval rulesMatch your existing return window and approval policy.
- Publish the self-service portalPlace the portal link on your account page, thank-you page or a branded page.
- Decide what you're leaving behindIf you relied on Loop's order tracking or order editing features, plan a separate way to cover those, since Claimify's listing does not include them.
If warranty claims are part of your business, Claimify's listing supports them in the same dashboard as returns. Read the warranty claims guide for more detail.
What Claimify doesn't do
Claimify's listing does not mention branded order tracking pages, order editing, or fraud prevention tools, all of which are part of Loop's feature set. If those are essential to your operation, weigh that against the price difference before switching.
Claimify has made managing customer claims so much simpler for us. Refunds, returns, exchanges, and warranty requests all land in one dashboard, which has cut out a ton of the back-and-forth we used to deal with.
MYA Bags, merchant review on the Shopify App StorePricing
| Plan | Basic | Plus | Business |
|---|---|---|---|
| Price | $9/month ($90/year) | $19/month ($190/year) | $49/month ($490/year) |
| Claim forms | 1 claim form | Unlimited forms | Unlimited forms |
| Claim reasons | Up to 3 | Not listed as limited | Not listed as limited |
| Validation rules | Basic validation | Advanced validation | Advanced validation |
| Auto-approval rules | No | Smart auto-approval rules | Smart auto-approval rules |
| Custom branding | No | Yes | Yes |
| Custom workflows (RMA, store credit, replacement orders) | No | No | Yes |
| Domain integration | No | No | Yes |
| Returns management | No | No | Yes |
| Support | Email support | Priority support | Dedicated account manager |
| Free trial | 3 days | 3 days | 3 days |
Annual billing saves 17 percent on every plan. Prices are taken from the Shopify App Store listing at the time of writing. Check the listing for current plans.
Frequently asked questions
Why do stores look for a Loop Returns alternative?
Loop Returns' paid plans start at $155/month, according to its App Store listing, which is a large jump for smaller stores that still want organized claims management.
Does Claimify include order editing and branded tracking like Loop?
No. Loop's listing includes order tracking and order editing features that are not listed on Claimify's page. Claimify focuses on returns, refunds, exchanges and warranty claims.
Can I try Claimify before committing?
Yes. Every Claimify plan includes a 3-day free trial.