Claimify and AfterShip Returns & Exchanges both help Shopify stores manage post-purchase requests, but they are scoped differently. This comparison covers what each app's listing says about claim types, pricing, languages and integrations.
Key takeaways
- AfterShip Returns is focused on returns and exchanges, with a free shopper-funded plan.
- Claimify covers returns, refunds, exchanges and warranty claims in one dashboard.
- AfterShip Returns lists multi-language support. Claimify's listing shows English only.
- AfterShip Returns has far more reviews (1,541) than Claimify (7) at the time of writing.
Quick comparison
| Claimify | AfterShip Returns & Exchanges | |
|---|---|---|
| Rating (reviews) | 5.0 (7 reviews) | 4.7 (1,541 reviews) |
| Returns and exchanges | Yes | Yes |
| Refunds | Yes | Yes |
| Warranty claims | Yes | Not listed |
| Damage claims | Yes | Not listed |
| Self-service customer portal | Yes | Yes |
| Auto-approval rules | Plus and Business plans | Automated refunds and approvals listed |
| Prepaid return labels | Not listed | Yes |
| POS returns | Not listed | Yes |
| Languages | English | English, German, French, Spanish, Italian |
| Starting price | $9/month | Free (shopper-funded); $19/month for 20 returns |
| Free trial | 3 days | 7 days |
Details are based on the public Shopify App Store listings at the time of writing.
What is AfterShip Returns & Exchanges?
AfterShip Returns & Exchanges is a returns and exchange platform with a free shopper-funded plan, prepaid label generation, in-store returns through Shopify POS, and multi-language support. Its listing does not describe warranty or damage claim handling.
What is Claimify?
Claimify manages returns, refunds, exchanges and warranty claims through one dashboard, with a self-service customer portal, auto-approval rules and, on the Business plan, custom workflows for RMA, store credit and replacement orders.
The biggest difference: claim scope
AfterShip Returns is built specifically around the returns and exchange flow, including shipping labels and POS returns, which Claimify's listing does not mention. Claimify's listing instead extends past returns to include warranty and damage claims in the same system, which AfterShip Returns does not list as a feature.
If you need prepaid shipping labels or in-store returns through Shopify POS, check AfterShip Returns' current feature list, since these are not listed for Claimify.
Pricing shape
AfterShip Returns offers a free, shopper-funded plan alongside paid plans priced per included return, with overage fees for extra returns. Claimify uses flat monthly plans priced by feature tier rather than return volume, starting at $9/month.
Strengths and limitations
AfterShip Returns & Exchanges
Strengths
- Free shopper-funded plan available
- Prepaid return labels and POS returns
- Multi-language support
- Large review base (1,541 reviews)
Limitations
- Overage fees apply above the included return count per plan
- Warranty and damage claims not listed as supported
Claimify
Strengths
- Warranty and damage claims alongside returns, refunds and exchanges
- Flat monthly pricing, not tied to return volume
- Kanban board and claim analytics
- Custom workflows for RMA, store credit and replacement orders on the Business plan
Limitations
- English only, based on the listing
- No prepaid label or POS return features listed
- Fewer reviews at the time of writing
Verdict
Our verdict
If prepaid labels, POS returns or multi-language support matter most, and warranty claims aren't part of your business, AfterShip Returns & Exchanges is worth evaluating.
If you need one system for returns, refunds, exchanges and warranty claims together, and prefer flat monthly pricing, Claimify is the closer fit.
Frequently asked questions
Does AfterShip Returns handle warranty claims?
Its App Store listing focuses on returns, exchanges and store credit. Warranty claims are not listed as a supported claim type.
Which app is cheaper to start with?
Claimify's Basic plan is $9/month. AfterShip Returns has a free plan for shopper-funded returns and a paid Essentials plan at $19/month for 20 returns, with $0.50 per extra return.
Which app supports more languages?
AfterShip Returns lists support for English, German, French, Spanish and Italian. Claimify's listing shows English only.