Claimify is a Shopify app built to manage returns, refunds, exchanges and warranty claims from one place. Instead of juggling separate spreadsheets, email threads and help desk tickets for each claim type, merchants review and resolve everything through a single dashboard.
The app is aimed at stores that want customers to submit claims themselves through a self-service portal, then let staff approve, deny or route each request from one screen.
Key takeaways
- One dashboard covers returns, refunds, exchanges, warranty and damage claims.
- A self-service portal lets customers submit claims without emailing support first.
- Auto-approval rules can resolve predictable claims instantly.
- Custom workflows support RMA, store credit and replacement order scenarios.
- A kanban board and analytics give visibility into claim volume and trends.
Core features at a glance
Unified claims dashboard
Returns, refunds, exchanges, warranty and damage claims all appear in one place instead of scattered inboxes.
Self-service customer portal
Customers open a claim from their account, the thank-you page, or a branded portal link, without waiting on a support reply.
Auto-approval rules
Set conditions so claims that meet your policy resolve automatically, cutting manual review for straightforward cases.
Custom workflows
Build workflows for RMA processing, store credit or replacement orders so each claim type follows its own path.
Kanban board and analytics
Track every claim's status on a kanban-style board and review analytics to spot patterns in why customers are claiming.
Integrations
Connects with Shopify Flow, Shopify Admin, customer accounts, Gorgias, Klaviyo, Make, webhooks and Zapier.
One dashboard for every claim type
Many Shopify stores use one tool for returns, another for warranty registrations and a shared inbox for everything else. Claimify's listing positions the app as a single system for returns, refunds, exchanges and warranty claims, so staff work from one dashboard rather than switching tools by claim type.
Self-service customer portal
Customers can start a claim from their account page, the order status or thank-you page, or a branded portal page, according to the app listing. That removes the first email in a claim conversation, since the customer supplies the order, reason and details up front.
Auto-approval rules
Not every claim needs a person to review it. Auto-approval rules let you define conditions, such as a claim reason or time window, under which a request is approved without manual action. This is most useful for stores with a high volume of low-risk claims, such as simple size exchanges.
Auto-approval rules are listed under the Plus and Business plans as smart auto-approval rules. Check the current plan pages for exact plan placement before you commit.
Custom workflows
The Business plan adds custom workflows for scenarios like RMA processing, issuing store credit, or generating a replacement order. This lets different claim reasons resolve in different ways instead of forcing every claim through the same steps.
Kanban board and analytics
Claims move through a kanban-style board, so staff can see at a glance what is new, in progress or resolved. Analytics surface claim trends, which can help identify a product with a recurring defect or a return reason worth investigating.
Claimify has made managing customer claims so much simpler for us. Refunds, returns, exchanges, and warranty requests all land in one dashboard, which has cut out a ton of the back-and-forth we used to deal with.
MYA Bags, merchant review on the Shopify App StoreWho Claimify is built for
Growing DTC brands
Consolidate returns, exchanges and warranty requests without adding new support headcount.
Stores with physical or durable goods
Handle warranty and damage claims alongside standard returns in the same system.
Teams using Gorgias or Klaviyo
Connect claims to existing support and marketing tools instead of running a separate system.
Stores that want fewer support emails
A self-service portal and auto-approval rules cut the manual back-and-forth on simple claims.
Pricing
| Plan | Basic | Plus | Business |
|---|---|---|---|
| Price | $9/month ($90/year) | $19/month ($190/year) | $49/month ($490/year) |
| Claim forms | 1 claim form | Unlimited forms | Unlimited forms |
| Claim reasons | Up to 3 | Not listed as limited | Not listed as limited |
| Validation rules | Basic validation | Advanced validation | Advanced validation |
| Auto-approval rules | No | Smart auto-approval rules | Smart auto-approval rules |
| Custom branding | No | Yes | Yes |
| Custom workflows (RMA, store credit, replacement orders) | No | No | Yes |
| Domain integration | No | No | Yes |
| Returns management | No | No | Yes |
| Support | Email support | Priority support | Dedicated account manager |
| Free trial | 3 days | 3 days | 3 days |
Annual billing saves 17 percent on every plan. Prices are taken from the Shopify App Store listing at the time of writing. Check the listing for current plans.
Frequently asked questions
Does Claimify handle warranty claims as well as returns?
Yes. Claimify's listing describes it as a returns, refunds, exchanges and warranty claims management app, so all four claim types run through the same dashboard.
Can customers submit a claim without contacting support first?
Yes. Claimify offers a self-service customer portal that can be reached from the customer account, the order status or thank-you page, or a branded portal page.
Can claims be approved automatically?
Yes. Claimify includes auto-approval rules so predictable claims, such as ones that meet your policy conditions, can resolve instantly without manual review.
Is there a limit on claim forms?
The Basic plan includes 1 claim form. The Plus and Business plans include unlimited forms, according to the app's pricing page.