Answers to common questions about Claimify, the Shopify app for managing returns, refunds, exchanges and warranty claims.
General
What is Claimify?
Claimify is a Shopify app that manages returns, refunds, exchanges and warranty claims from one dashboard, with a self-service customer portal for submitting claims.
What claim types does Claimify support?
Based on its App Store listing, Claimify supports returns, refunds, exchanges, warranty claims and damage claims.
Pricing and plans
How much does Claimify cost?
Claimify has three plans: Basic at $9/month, Plus at $19/month, and Business at $49/month. Annual billing saves 17 percent on each plan.
Is there a free trial?
Yes. Every plan includes a 3-day free trial.
What's included in the Basic plan?
The Basic plan includes 1 claim form, basic validation rules, email support and up to 3 claim reasons, according to the app's pricing page.
What's included in the Plus plan?
The Plus plan adds unlimited claim forms, advanced validation, priority support, smart auto-approval rules and custom branding.
What's included in the Business plan?
The Business plan includes everything in Plus, plus custom workflows for scenarios such as RMA, store credit and replacement orders, domain integration, a dedicated account manager and returns management.
Portal and automation
Can customers submit a claim without emailing support?
Yes. Claimify offers a self-service portal reachable from the customer account, the thank-you page, or a branded portal page.
Can claims be approved automatically?
Yes, on the Plus and Business plans, through auto-approval rules based on conditions you set.
Integrations and compatibility
What integrations does Claimify support?
According to its listing, Claimify integrates with Shopify Flow, Shopify Admin, customer accounts, Gorgias, Klaviyo, Make, webhooks and Zapier.
What languages does Claimify support?
Claimify's App Store listing shows English as the supported language.
Does Claimify support prepaid return shipping labels?
This is not listed as a feature on Claimify's App Store page.
Ratings and fit
How is Claimify rated?
Claimify has a 5.0 rating from 7 reviews on the Shopify App Store at the time of writing.
Does Claimify work for wholesale or B2B claims?
There is no wholesale-specific feature listed, but claim forms and reasons can be configured for the claim types a B2B store deals with.
Still have a question? Every plan includes support, or read the getting started guide.