Claimify is built around one idea: every claim a customer might raise, whether it's a return, a refund, an exchange or a warranty issue, should go through the same dashboard instead of a mix of email threads and spreadsheets. Here are the situations where that approach is most useful.
Sizing and fit exchanges
Let customers request an exchange without emailing support first.
Damaged in transit
Collect photos and details through a claim form instead of a back-and-forth email.
Warranty requests
Handle warranty claims in the same dashboard as returns.
Store credit instead of refunds
Route eligible claims to store credit through a custom workflow.
Replacement orders
Generate a replacement order as part of a claim workflow.
Spotting product issues
Use claim analytics to catch a defect pattern early.
Sizing and fit exchanges
Apparel and footwear stores deal with a steady stream of size and fit exchanges. Instead of a customer emailing support and waiting for a reply, they submit the claim through the self-service portal with their order and preferred replacement size. If the claim fits your policy, an auto-approval rule can resolve it immediately.
Damaged-in-transit claims
When a product arrives damaged, the claim form can capture the order, the issue and supporting photos in one submission, rather than requiring several email exchanges to gather the same information. That gives staff everything they need to make a decision the first time they open the claim.
Warranty requests on durable goods
Stores selling electronics, furniture, outdoor gear or other durable products often deal with warranty claims that arrive well after the original order. Claimify's listing includes warranty as one of its supported claim types, so these requests sit in the same dashboard as standard returns instead of a separate system.
This app has been fantastic for our needs. The team are extremely responsive, which is the main value for us in continuing to use the app.
OnlineDiveGear.com.au, merchant review on the Shopify App StoreStore credit instead of a refund
Some stores prefer to offer store credit for certain claim reasons rather than issuing a refund. The Business plan's custom workflows can route a claim to store credit automatically once it is approved, based on the claim reason selected.
Replacement orders
For claims where the right fix is a replacement rather than a refund, a custom workflow can generate a replacement order as part of resolving the claim, keeping the process inside Claimify rather than requiring a manual order to be created elsewhere.
Wholesale and bulk order claims
B2B and wholesale sellers can use a dedicated claim form and reasons for issues specific to bulk orders, such as a damaged pallet or a shortage, even though Claimify does not list a wholesale-specific feature set.
Reducing support email volume
Every claim that starts on the self-service portal instead of in the support inbox is one less back-and-forth thread for your team to manage. Combined with auto-approval rules for straightforward cases, this frees up support time for claims that genuinely need a person's judgment.
This is exactly what we were looking for. It's easy to use, and the customer support responds very quickly. It's a great app.
One Wholesale, merchant review on the Shopify App StoreSpotting recurring product issues
Claim analytics and the kanban view make it easier to notice when the same product or claim reason keeps coming up, which can flag a quality issue worth investigating before it generates many more claims.
New to Claimify? Start with the step by step setup guide.
Frequently asked questions
What kinds of claims can Claimify handle?
Based on its listing, Claimify manages returns, refunds, exchanges, warranty claims and damage claims through one dashboard.
Is Claimify suited to wholesale or B2B stores?
Claimify does not list a wholesale-specific feature, but its custom claim forms and workflows can be configured for the claim reasons a B2B store deals with, such as damaged bulk shipments.
Can I run different workflows for different products?
Custom workflows for RMA, store credit and replacement orders are available on the Business plan, according to the app's pricing page.