FAQ Page Template

One destination to save time & allow customers to find the answers they are looking for

A well-curated and organized FAQ template goes a long way in handholding and supporting customers by resolving their queries about products and services. This is a full-proof way of extending support to your customers and building trust.

Why Create an FAQ Page?

Implementing an FAQ page offers several benefits:

• Enhanced Customer Support: Provides immediate answers to common questions, reducing the need for customer support interactions.
• Time-Saving: Helps customers find the information they need quickly, improving their overall experience.
• Increased Trust: Builds trust with customers by being transparent and informative.
• Improved SEO: An FAQ page can help with SEO by including relevant keywords and providing valuable content.

How to Create an Effective FAQ Page with Shopify Sections and Blocks

Step 1: Create a New Section for the FAQ Page

1. Access Your Shopify Admin: Log in to your Shopify admin panel. From the home screen, navigate to Online Store > Themes.

2. Edit Code: In the Themes section, find the theme you're using and click Actions, then select Edit code from the dropdown menu. This action will open the theme's code editor.

3. Create a New Section: In the Sections directory, click Add a new section and name it faq-template.

4. Add HTML, Liquid, and Schema Code:

Step 2: Add CSS for Styling

Add the necessary CSS to style your FAQ page. Include this in your theme's main CSS file (e.g., theme.scss.liquid):

Step 3: Add JavaScript for Interactive Elements

Make the FAQ interactive by adding JavaScript to your theme’s main JavaScript file (e.g., theme.js):

Step 4: Add the FAQ Section to a Page

1. Create a New Page: In your Shopify admin, go to Online Store > Pages and create a new page. Name it something like "FAQ".

2. Assign the FAQ Template: In the Template suffix dropdown, select the faq-template you just created.

Step 5: Customize Your FAQ Page

1. Customize the FAQ Page: Go to Online Store > Themes > Customize. Navigate to the newly created FAQ page.

2. Add FAQ Categories and Questions: Use the theme editor to add blocks and fill in your FAQ categories and questions. This will dynamically populate the FAQ page.

Conclusion

Creating an FAQ page on your Shopify store using sections and blocks helps enhance customer support by providing quick answers to common questions, saving time for both customers and your support team. It builds trust and improves the overall user experience, making your store more efficient and customer-friendly.